1. Introduction
DGL CONSULTING ENGINEERS LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at https://www.dglconsulting.shop (the "Site") and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage with us.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
2.1 Personal Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or inquiry form — name, email address, phone number, company name, job title, and mailing address
- Request a quote or service proposal — project details, technical requirements, budget parameters, and timeline expectations
- Communicate with us via email, phone, or other channels — records of correspondence, including any information you choose to share
- Subscribe to newsletters or marketing communications — email address and communication preferences
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
- Device Information: IP address, browser type and version, operating system, device type, and screen resolution
- Usage Data: Pages viewed, time spent on pages, links clicked, referring URL, and navigation patterns
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze Site traffic (see Section 7 for details)
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as business partners, analytics providers, and social media platforms if you interact with us through those channels.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries — answer questions, provide quotes, and deliver customer support
- To provide and manage our services — fulfill contractual obligations, process service requests, and manage project delivery
- To improve our Site and services — analyze usage patterns, identify areas for enhancement, and personalize your experience
- To communicate with you — send administrative updates, service announcements, technical notices, and security alerts
- To send marketing communications — with your consent, we may send newsletters, promotional materials, and information about our services. You may opt out at any time.
- To comply with legal obligations — fulfill regulatory requirements, respond to lawful requests from authorities, and enforce our legal rights
- To protect against fraud and unauthorized activity — monitor for suspicious behavior, investigate security incidents, and prevent misuse of our Site and services
4. Legal Basis for Processing (EEA Visitors)
If you are located in the European Economic Area (EEA), our processing of your personal information is based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data
- Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our Site and services, provided your rights do not override those interests
- Legal Compliance: Where processing is necessary to comply with applicable legal obligations
5. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party vendors who perform services on our behalf, such as web hosting, analytics, email delivery, and payment processing. These providers are contractually bound to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transitions: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
We do not sell your personal information to third parties for their own marketing purposes.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
- The duration of our relationship with you
- Whether we have a legal obligation to retain the data
- Whether retention is advisable in light of our legal position (e.g., for statute of limitations, litigation, or regulatory investigations)
When we no longer need your personal information, we will securely delete or anonymize it.
7. Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors come from.
7.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve your experience.
7.2 Types of Cookies We Use
- Essential Cookies: Necessary for the Site to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous information about pages visited and time spent.
- Preference Cookies: Remember your settings and preferences to enhance your experience.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that some features of our Site may not function properly if cookies are disabled.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers
- Firewall protection and intrusion detection systems
- Access controls and authentication protocols limiting data access to authorized personnel only
- Regular security assessments and vulnerability testing
- Employee training on data protection and privacy best practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
9.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Portability: Request a copy of your data in a structured, commonly used, machine-readable format
- Restriction: Request that we restrict the processing of your data under certain circumstances
- Objection: Object to our processing of your data for direct marketing purposes or on grounds relating to your particular situation
9.2 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions
- Right to Opt-Out: Opt out of the sale or sharing of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights
9.3 Exercising Your Rights
To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within the time frame required by applicable law. We may need to verify your identity before processing your request.
10. Third-Party Links
Our Site may contain links to third-party websites, plugins, or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our Site. We encourage you to review this Privacy Policy periodically.